Customer Service

Customer Service

PICOM understand the importance of good customer service and how it will help grow your online brand reputation. Let us take care of this for you so you can concentrate on growing your business.

Customer Service

We understand the importance of good customer service and how it will help grow your online brand reputation.  We will create a package specifically to the needs of your business that will provide an exceptional level of service to your customers. We can also proactively manage your feedback and product reviews across all your sales platforms and channels to ensure that issues are identified and resolved quickly and efficiently.

  • Webchat service, (subject to website integration and compatibility) our ticketing software has an integrated webchat module that can be integrated into most sales channels. Reduce emails and telephone calls by offering this service to customers as an additional means of contact. Monitored by us!
  • Social media messaging; just as important as more traditional email, social media is used more and more as a means of contact. We can integrate your social media messaging and posts with our systems to ensure you never miss a message or a post again.
  • Multi-platform review and feedback management; reviews and feedback come from many different platforms, TrustPilot, Google, Amazon, to name a few. All these and more need to be proactively managed and monitored to ensure that unnecessary reputational damage is not caused to your business by a stray comment or misunderstanding.